In short
Printed products are made from your artwork, specifically for you, so we cannot take them back without cause. If something is wrong through our fault, we reprint the order or refund you.
When you can complain
- printing or finishing defects: visibly shifted colours, crooked cutting, peeling lamination;
- a smaller quantity than ordered;
- a product that differs from the approved proof;
- damage during delivery.
What is not covered
- mistakes in the approved proof: text, spelling, contact details;
- small shade differences between screen and paper — screens show RGB colours, print uses CMYK;
- the quality of low-resolution images, if you approved the proof after our warning.
How to complain
Write to hello@posm.md within 5 working days of receipt, with your order number and a few photos of the problem. We reply within 2 working days.
What happens next
If the complaint is justified, we reprint the order free of charge or refund the amount paid for the affected products, using the same payment method, within 14 days.